Boon Rawd Supply Chain

Contact Center and BPO Solutions

We design, run, and transform experiences that matter - across every touchpoint. Your trusted partner in CX transformation. We combine people, process, and technology to deliver exceptional customer experiences that drive business growth.

Explore Our Solutions

About Us

Crafting Your Customer Experience

We are BRS CX Solutions — a technology-enabled, people-driven organization committed to transforming customer experiences. We don't just provide outsourcing services; we become your strategic partner in delivering exceptional experiences across every customer touchpoint.

By combining People, Process, and Technology, we build trust through meaningful human interactions while leveraging technology to deliver scalable, secure, and customer-centric solutions in digital era.

Years Experience

Enterprise Clients

Multi-site Operations

CX professionals

>1M

Customer interaction a year with service excellence

World-class reliability uninterrupted service

Our Signature

Three pillars of excellence

Our approach to customer experience transformation is built on three fundamental pillars that work in harmony to deliver exceptional results.

People

Our highly skilled CX professionals are trained to deliver exceptional experiences. We invest in continuous development and create a culture of excellence.

Process

Streamlined, optimized processes backed by industry best practices and continuous improvement methodologies to ensure consistent quality.

Technology

Leveraging AI, automation, and advanced analytics to drive efficiency, insights, and innovation across all customer interactions.

CX in The Digital ERA

From Voice to Intelligence

We navigate the complete spectrum of customer experience transformation

Omni-Channel Platform

Unify every customer interaction from voice and digital channels into one cloud-based platform

Unified Agent Workspace

Empower agents to manage conversations, customer profiles, and cases from one unified workspace

CRM and business insights

Transform operational data into real-time dashboards, reports, and actionable business insights

Solutions

Comprehensive CX Solutions

End-to-end customer experience services designed to meet your unique business needs

Inbound

Receiving calls

Customer Support and Complaint Handling

Technical Support and Helpdesk

Order Receiving

After-sales service

Booking and Reservation

Chat and Non-voice Support

Social Monitoring

Outbound

Outgoing calls

Telesales

Telemarketing

Lead Generation and Qualification

Customer Satisfactions Surveys

Order Confirmation

Win-back and Royalty Program

Market Research

Order Management

Order handling

Order Processing

Inventory Management

Return and Exchange Handling

Payment Processing

Fulfillment Coordination

Shipping and Tracking

Value-Added

Add-on services

Contact Center as a Service (CCaaS)

QA as a Service (QAaaS)

Project Management and Consultant

Data Entry and Management

Live Commerce Support

Content Moderation

Recognition and Certifications

Trusted by Industry Standards

Our commitment to excellence is validated by internationally recognized certifications and standards

The Best Contact Center Awards 2024

The Best Contact Center Awards 2025

CC-APAC 2024

ISO14001:2015 Environmental Management Systems

ISO 9001:2015 Quality Management

ISO 27001:2022 Information Security

News & Insights

Stay informed with our latest thinking on customer experience trends, technology, and best practices

05 August 2026

BRS ร่วมแบ่งปันแนวคิดยกระดับ Customer Experience บนเวทีระดับเอเชีย

19 January 2026

Work-Life Balance แบบ Contact Center: องค์กรแบบไหนช่วยให้จัดสรรเวลาชีวิตและการทำงานได้

08 December 2025

ทำความรู้จัก Omnichannel Contact Center: กุญแจสู่การบริการลูกค้าที่ยอดเยี่ยม

04 November 2025

BRS ได้รับการรับรองมาตรฐาน ISO/IEC 27001:2022 ยกระดับการความปลอดภัยในการให้บริการ Contact Center อย่างมีประสิทธิภาพ

26 September 2025

Supporting high-volume customer interactions across product inquiries, campaigns, promotions, orders, complaints, and loyalty programs — helping brands deliver seamless experiences across every customer touchpoint.

Deliver end-to-end customer and dealer support through initial inquiries, vehicle reservation and booking, sales and test-drive coordination to after-sales service, maintenance appointments, roadside assistance, insurance-related support, and customer retention.

Providing customer and technical support for technology-driven businesses across multiple channels, integrated with ticketing, knowledge management, and digital platforms — ensuring responsive support, service continuity, and effective issue resolution.

Enabling brands and retailers across the end-to-end E-commerce journey — from product discovery and customer engagement to purchase, payment, fulfillment, and after-sales — by combining customer operations, e-commerce support, and live commerce capabilities to deliver smooth shopping experiences and drive business growth across digital and retail channels.

Connecting the end-to-end business journey from customer order through fulfillment and payment — across order validation, coordination, delivery status, billing inquiries, payment follow-up, and customer communication — helping businesses improve operational efficiency and deliver a seamless purchasing experience.

Get In Touch

Let's Transform Your Customer Experience

Ready to elevate your customer experience? Contact us today to discuss how we can help transform your business

Address

999 Sam Sen Rd., Thanon Nakhon Chai Si, Dusit, Bangkok 10300

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Telephone

1439

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